Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
For a return to be valid, the item must be in the same condition as when you received it—unused and unworn, with the tags still attached and in its original packaging. You’ll also need your receipt or proof of purchase.
To initiate a return, please contact us at betterpetclub@aol.com. Please note that returns must be sent to the address you will receive via email
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
No returns apply to certain products sourced from Europe or Asia, where return shipping would cost more than the item itself. These items are marked in the product description as “No Returns” or “Final Sale.”
You can always contact us with any questions about returns at betterpetclub@aol.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.
Exceptions / non-returnable items
Some products are non-returnable and non-refundable. Each product page specifies the return conditions and shipping time.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at betterpetclub@aol.com.
Some products are non-returnable and non-refundable. Each product page specifies the return conditions and shipping time.